Rochester Hills, MI — June 10, 2024 – Corewell Health - Health and Wellness Center announces it's third win of the MXM Locations of Excellence Awards. To achieve this highly acclaimed award, a club must receive an average score of nine or higher in five member feedback categories. Corewell Health – Health and Wellness Center has once again achieved success with thorough cleaning and safety protocols, adequate staffing in all areas and a shared commitment to delivering an exceptional customer experience.
The Corewell Health - Health and Wellness Center is acknowledged as more than a gym or fitness center. With an overall experience that encompasses a mission to achieve total wellbeing for program participants, patients and members alike, this club has found the perfect formula to deliver health improvement-focused programming and services.
Nathan Adams, General Manager of Corewell Health – Health and Wellness Center and three-time award winner, said, “We thank our members for their kind feedback and support of the Corewell Health – Health and Wellness Center. We also salute the staff for their outstanding personal performance. Our achievements are shaped by the strength of the foundations we set.”
As members’ standards and expectations continue to rise, Corewell Health – Health and Wellness Center will continue to rise to the occasion. The clubs awarded the MXM Locations of Excellence Awards have set themselves apart from other health clubs and seen success because of innovation and their commitment to gaining and evaluating feedback in an effort to provide an optimal experience for their members.
Winners are selected based upon two criteria:
(1) The winner must have at least 240 valid member feedback responses for the last six months of 2023.
(2) The winner must achieve an average score of 9 in four required categories, and one flex category score of 9.
The required categories are:
● Front Desk Staff Friendliness
● Overall Staff Friendliness
● Health Club/Club Cleanliness
● Likelihood to Recommend
The flex categories are:
● Equipment Condition
● Locker Room/Showers
● Staff Assistance
● Group Exercise/Fitness Classes
● Personal Training Services
“Corewell Health – Health and Wellness Center is a model of member experience excellence for fitness clubs around the world,” said Blair McHaney, CEO of MXM. “The MXM Locations of Excellence Award Winners optimize putting the customer at the center of club operations. Just ask their members—because we have.”
Michael (Mike) Combes, Senior Director, Program Management & Engagement, HealthFitness, who oversees operations of the Corewell Health – Health and Wellness Center for Corewell Health, said, “It is impressive that of over 700 clubs nationwide, ours is among the 33 to meet the stringent requirements to receive this award. We pride ourselves on providing a high-quality member experience on each and every visit to our fitness centers. And I’m so proud of each team member for their commitment to service excellence.”
ABOUT THE COREWELL HEALTH - HEALTH AND WELLNESS CENTER
The Corewell Health - Health and Wellness Center (Formerly Beaumont Health Club) is part of Corewell Health, formerly Beaumont Health, Michigan’s largest health care system. Located in the heart of Rochester Hills, Corewell Health - Health and Wellness Center is where community comes to life. Our members find the convenience of our Rochester Hills location and our extensive selection of health and wellness programs and services to be very beneficial to their health and well-being. It is with this in mind that we strive to maintain our mission to inspire members through movement, community and personal attention, while integrating medical expertise into all that we do.
To learn more about the Corewell Health - Health and Wellness Center, call us at 248.267.5656.